Metal Shingles Cambridge, ON Review

We did not receive the product sold to us and the company's response was to offer a compromise solution which was not what we otherwise would have chosen had we known this at the time of signing a contract. When the product availability issue arose (because the company does not have the product we were sold and as is listed in their product availability materials) we were advised that a dispute would very likely result in a lien being placed on the property regardless of the fact that the company had created the problem. 1. They could support their sales team by having product availability properly portrayed in their sales support materials so customers actually know what is and is not available 2. They could adopt an approach to problem resolution when they create a problem by not being able to deliver what their sales support materials indicate is available by considering the issues they have caused from the customers perspective and working to satisfy the customers valid issues as opposed to their cost issues which they have created The product installed is a nice product. The experience was very unsatisfactory. This was the first major step in a significant renovation of a historic home and we did not get what was sold to us. We ended up with a compromise solution, really pushed on us as the only alternative the company would support after creating an issue by indicating product was available when in fact the product did not exist. Not a good customer experience and a very unfortunate start to an otherwise exciting restoration project.