Metal Shingles Clarksburg, ON Review

Clarksburg, ON

★★★☆☆David Camplin and Hwaling H.Reviewed February 20, 2020 · via GuildQuality

What was involved in this Interlock® Slate roof installation in Clarksburg, ON?

This project used an Interlock® Slate system in Musket Grey on a home in Clarksburg, ON, completed February 20, 2020. The project covered roughly 18 squares of roofing. David Camplin and Hwaling H. rated the work 3 out of 5 in an independent survey conducted by GuildQuality on February 20, 2020. Communication scored 3 out of 5. The installation was carried out by Interlock Roofing.

★★★☆☆

David Camplin and Hwaling H.Clarksburg, ONReview: February 20, 2020 · Completion: February 20, 2020

AI insights

Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

I think someone could grab the materials and do the same job. I was not too impressed. I'm glad it ended the way it did but in between, I was expecting something else. Just to get there wasn't what I was expecting. They fell short of my expectations in communication. We pulled up into our garage and materials were there. Suddenly installers are at our home. We didn't know who was coming. It would be nice to have a call saying, "we will be there in 4 days or 2 days." Communication is definitely all I wanted. I just want to hear something. I am happy with the end result, but getting there I was expecting an entirely different process. Also, it's not their own installers like they say. They are subcontractors. It doesn't matter but it was 2 guys for a whole farmhouse.

This review was collected by GuildQuality, an independent third-party customer-satisfaction survey firm, on February 20, 2020. View the original survey response.

Detailed Ratings

Sales Punctuality

★★★★★Strongly agree

Sales Knowledge

★★★★☆Agree

Employees Professionalism

★★★★☆Agree

Communication

★★★☆☆Neutral

“The salesman, John, is good. The stuff we spoke about was good. Then suddenly the roofers show up and stuff was getting dropped off. No one said that was coming and other things. With the start date, they just showed up with no communication. I've been ripped around from other roofing companies and I felt the same way again. I simply asked John about "what-if" there was a particular problem. John would have to tell the office, the office to the boss, the boss to the manager, the manager to the installers. It was a big game of telephone tag. We wanted to have the top portion done as well, which is what we spoke to John about. The installers said no but John said yes. It has me thinking whether I have to record everything a salesman says to playback for the installers or explain everything to a T. They all worked independently. It was telephone tag. So at the end who knows what you will get.”

Installation Crew

★★★★☆Agree

Quality Of Materials

★★★★★Strongly agree

Quality Of Workmanship

★★★★☆Agree

Clean & Safe

★★★★★Strongly agree

Professional Completion

★★★★★Strongly agree

Problem Resolution

★★★☆☆Neutral

“I want to talk to one person who talks to one other person. It was $30,000. I felt we were nickel and dimed so I just said, "Let us get stuff sorted out."”

Schedule

★★★☆☆Neutral

“I understand roofing is weather permitting. There was no schedule. 4 to 6 weeks for them felt like 4-46 weeks.”

Likely To Recommend

★★★☆☆Neutral

“I think someone could grab the materials and do the same job. I was not too impressed. I'm glad it ended the way it did but in between, I was expecting something else. Just to get there wasn't what I was expecting.”

About Interlock Metal Roofing (Ontario) Ltd.

Serving homeowners across Kitchener, Guelph, and nearby cities since 1998, Interlock Metal Roofing (Ontario) Ltd. provides durable, low-maintenance aluminum roofing systems that redefine long-term protection. Each roof is built to withstand snow, rain, and high winds—common in Ontario’s heartland—while boosting home energy efficiency and resale value. With factory-trained installers and a lifetime warranty, we’re proud to deliver roofing solutions that combine sustainability, performance, and timeless design.

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