Metal Shingles Pembroke, ON Review

Pembroke, ON

★★★★☆Carl S.Reviewed September 10, 2021 · via GuildQuality

What was involved in this Interlock® Cedar Shingle roof installation in Pembroke, ON?

This project used an Interlock® Cedar Shingle system in Deep Charcoal on a home in Pembroke, ON, completed August 23, 2021. The project covered roughly 33 squares of roofing. Carl S. rated the work 4 out of 5 in an independent survey conducted by GuildQuality on September 10, 2021. Sales Punctuality scored 5 out of 5, with the homeowner noting: “A very professional individual.” The installation was carried out by Interlock Roofing.

★★★★☆

Carl S.Pembroke, ONReview: September 10, 2021 · Completion: August 23, 2021

AI insights

Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

Follow up and customer support Knowing now what I know, I believe I would do this project again however there are additional questions and details that I would ask. And, I would probably hold back 10% until you actually complete the contract.

This review was collected by GuildQuality, an independent third-party customer-satisfaction survey firm, on September 10, 2021. View the original survey response.

Detailed Ratings

Likely To Recommend

★★★★☆Agree

Sales Punctuality

★★★★★Strongly agree

“A very professional individual.”

Sales Knowledge

★★★★★Strongly agree

Employees Professionalism

★★★★☆Agree

Communication

★★★☆☆Neutral

“Your initial website response person & appointment scheduler and your salesperson were both excellent. Thereafter your company communication faltered. I did add numerous comments on your installer's completion survey, which have apparently fallen on deaf ears.”

Installation Crew

★★★★☆Agree

Quality Of Materials

★★★★★Strongly agree

Quality Of Workmanship

★★★★★Strongly agree

Clean & Safe

★★★★★Strongly agree

“My yard was always kept safe and clean. However a small metal detector might be a good idea. My wife picked up perhaps three dozen metal shards around the house the following weekend. (Nothing larger than a matchbook)”

Professional Completion

★★☆☆☆Disagree

“The project is still not completed. Contract items remain incomplete though I have paid in full.”

Problem Resolution

★★★☆☆Neutral

“I found onsite assistance to be very good addressing issues by your installation crew. However calling your office for assistance remains unanswered still a month later.”

Schedule

★★★☆☆Neutral

“Derek (salesperson) suggested the project should take about four days. We had a cargo trailer parked in our yard and a roof in progressive stages of completion for two weeks. The last I was told (by your installer) a month ago is to wait for corporate followup.”

Photos From This Project

Real photos of this exact installation in Pembroke, ON from the Interlock® photo gallery.

Front elevation

Front-right elevation

Front-left elevation

View all 3 photos of this project →

About Interlock Metal Roofing (Ontario) Ltd.

Serving homeowners across Kitchener, Guelph, and nearby cities since 1998, Interlock Metal Roofing (Ontario) Ltd. provides durable, low-maintenance aluminum roofing systems that redefine long-term protection. Each roof is built to withstand snow, rain, and high winds—common in Ontario’s heartland—while boosting home energy efficiency and resale value. With factory-trained installers and a lifetime warranty, we’re proud to deliver roofing solutions that combine sustainability, performance, and timeless design.

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