Metal Shingles Dracut, MA Review

Dracut, MA

★★★★★Jacqueline R.Reviewed December 3, 2014 · via GuildQuality

What was involved in this Interlock® Slate roof installation in Dracut, MA?

This project used an Interlock® Slate system in Charcoal Grey on a home in Dracut, MA, completed August 18, 2014. The project covered roughly 30 squares of roofing. Jacqueline R. rated the work 5 out of 5 in an independent survey conducted by GuildQuality on December 3, 2014. Sales Knowledge scored 3 out of 5. The installation was carried out by Interlock Roofing.

★★★★★

Jacqueline R.Dracut, MAReview: December 3, 2014 · Completion: August 18, 2014

AI insights

Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

They could have improved their sales process. It was too aggressive. The salesman wouldn't let me get a word in edgewise. He sounded like a carnival barker. I finally got aggravated and told him that I like product—I just needed to know if I could afford it. He finally gave up in frustration and started going over the prices. I guess he thought he had to sell me on the product, but I was already sold in it.

This review was collected by GuildQuality, an independent third-party customer-satisfaction survey firm, on December 3, 2014. View the original survey response.

Detailed Ratings

Sales Punctuality

★★★★★Strongly agree

Sales Knowledge

★★★☆☆Neutral

“I kept telling him that I already wanted this product. I just wanted to know if I could afford it. He insisted on going on with his sales pitch. I told him he could put gold on my roof, but if I can't afford it, it doesn't matter. I just wanted him to tell me how much it would cost. He finally stopped with the sales pitch and gave me a price.”

Employees Professionalism

★★★★★Strongly agree

Communication

★★★★★Strongly agree

Installation Crew

★★★★★Strongly agree

Quality Of Materials

★★★★★Strongly agree

Quality Of Workmanship

★★★★★Strongly agree

Clean & Safe

★★★★★Strongly agree

Professional Completion

★★★★★Strongly agree

Problem Resolution

★★☆☆☆Disagree

“Eventually they did. The salesman tried to tack on a few things by moving a pipe. My children are all in the building business, and they said the pipe goes for $89. They tried to tack on another $800, but I told them I wasn't paying for that. They moved it without asking. Also, they wanted another $1,200 for some wood that needed to be replaced. I had agreed to that but not to that much. They eventually took care of it, but it took a lot of arguing.”

Schedule

★★★★★Strongly agree

Likely To Recommend

★★★★★Strongly agree

About Interlock Metal Roofing (New England) Inc.

Interlock Metal Roofing (New England) Inc. is the official and exclusive installer of the Interlock® Lifetime Roofing System across the Northeast. Headquartered in Walpole, Massachusetts, our team has been trusted by New England homeowners since 1999 to deliver premium, worry-free metal roofs built for coastal salt air, heavy snow loads, ice dams, and rapid freeze-thaw cycles. We specialize in heavy-gauge aluminum (and solid copper) Interlock® roofing profiles that replicate the beauty of Slate, Cedar Shingle, Shake, Mediterranean Tile, and Standing Seam — all engineered to last a lifetime with low maintenance and exceptional energy efficiency. Every system is solar-compatible and backed by a Lifetime Limited Warranty, giving homeowners the last roof they’ll ever need. Serving Massachusetts, Connecticut, New Hampshire, Maine, Rhode Island, and Vermont, Interlock Metal Roofing – New England combines factory-trained installation with decades of local experience to protect and elevate homes throughout the region. Our promise is simple: Never Re-Roof Again.®

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