Metal Shingles Hingham, MA Review

Hingham, MA

★★★★☆Keith and Lisa J.Reviewed June 29, 2016 · via GuildQuality

What was involved in this Interlock® Slate roof installation in Hingham, MA?

This project used an Interlock® Slate system in Deep Charcoal on a home in Hingham, MA, completed June 29, 2016. The project covered roughly 19 squares of roofing. Keith and Lisa J. rated the work 4 out of 5 in an independent survey conducted by GuildQuality on June 29, 2016. Sales Knowledge scored 4 out of 5. The installation was carried out by Interlock Roofing.

★★★★☆

Keith and Lisa J.Hingham, MAReview: June 29, 2016 · Completion: June 29, 2016

AI insights

Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

WE ALREADY HAVE DONE SO; LEAVING THE SIGNAGE IN PLACE WELL AFTER THE AGREED UPON TIME SCHEDULE. PRE-SITE VISIST BY LICENSED PROFFESSIONALS COULD HAVE ELIMANTED ALL THE DELAYS IN INSTALLATION. WORK CREW WAS NOT COMMUNICATING WITH SUPERVISORS SUFFICIENTLY. PLEASE SEND OUT A QA / QC REP TO LOOK OVER THE JOB; THERE ARE SOME QUESTIONS & CONCERNS...THNX!

This review was collected by GuildQuality, an independent third-party customer-satisfaction survey firm, on June 29, 2016. View the original survey response.

Detailed Ratings

Sales Punctuality

★★★★☆Agree

Sales Knowledge

★★★★☆Agree

“WORK CREWS WERE NOT EFFECTIVELY COMMUNICATIONG WITH SUPERVISORS IN MAIN OFFICE; CAUSED SEVERAL WORK START / STOPPAGES WHICH WERE ULTIMATELY RECTIFIED BY DAVE H.”

Employees Professionalism

★★☆☆☆Disagree

“NOT REALLY; SMOKED CONTINUOUSLY ON JOBSITE, AND LEFT DISCARDED CIGARETTE BUTTS AROUND.NAILS AND OTHER USED MATERIALS WERE NOT PICKED-UP DAILY.”

Communication

★★★☆☆Neutral

“STAFF WOULD OFTEN CALL AFTER-THE-FACT: DELIVERIES, NO-SHOW CREW, ETC.”

Installation Crew

★★☆☆☆Disagree

“NO WAY - SEEMED LIKE FLY-BY-NIGHT; WORKING OUT OF THERE PASSENGER VAN”

Quality Of Materials

★★★★☆Agree

“WE HAVE, AND CONTIUED TO BE IMPRESSED BY THE MATERIALS - THIS IS YOUR BIGGEST SELLING POINT WHICH WE CONTINUALLY TO BOAST ABOUT, AND RECEIVED.”

Quality Of Workmanship

★★★☆☆Neutral

“NO - THERE ARE SEVERAL AREAS WHICH WE BELIEVE NEED TO BE LOOKED AT BY A QA / QC PERSON FROM YOUR COMPANY. THIS SERVICE SHOULD BE INCLUDED; A WALK AROUND ABOUT 2-4 WEEKS AFTER THE JOB HAS FINISHED, SO YOU HAVE TIME TO NOTICE THINGS.”

Clean & Safe

★☆☆☆☆Strongly disagree

“ABSOLUTELY NOT; IN FACT WE HAD TO MOVE OUR AUTOMOBILE TO A NEIGHBORS YARD, SO IT WOULDN'T GET A FLAT TIRE...A LOT OF NAILS LEFT AROUND THE DRIVEWAY AREAS.”

Professional Completion

★★★☆☆Neutral

“ALTHOUGH WE ARE CONTENT WITH THE OVERALL RESULTS; THE LACK OF PROFFESSIONALISM IS HARD TO OVERLOOK.”

Problem Resolution

★★★★☆Agree

“ULTIMATELY WE GOT WHAT WE WANTED, AND WE SHOULD OF - WE ARE THE CUSTOMER, WE ARE PAYING FOR THE JOB.”

Schedule

★★☆☆☆Disagree

“NO - WORK STATRED WELL BEFORE THE AGREED UPON DATE; CAUSING US TO JUGGLE OUR PERSONAL LIVES AROUND, ONLY TO BE SHOCKED THAT WORK STATRED - THEN ABRUPTLY STOPPED WITH NO EXPLANATION - NO SHOW CREW.”

Likely To Recommend

★★★★☆Agree

“WE ALREADY HAVE DONE SO; LEAVING THE SIGNAGE IN PLACE WELL AFTER THE AGREED UPON TIME SCHEDULE.”

About Interlock Metal Roofing (New England) Inc.

Interlock Metal Roofing (New England) Inc. is the official and exclusive installer of the Interlock® Lifetime Roofing System across the Northeast. Headquartered in Walpole, Massachusetts, our team has been trusted by New England homeowners since 1999 to deliver premium, worry-free metal roofs built for coastal salt air, heavy snow loads, ice dams, and rapid freeze-thaw cycles. We specialize in heavy-gauge aluminum (and solid copper) Interlock® roofing profiles that replicate the beauty of Slate, Cedar Shingle, Shake, Mediterranean Tile, and Standing Seam — all engineered to last a lifetime with low maintenance and exceptional energy efficiency. Every system is solar-compatible and backed by a Lifetime Limited Warranty, giving homeowners the last roof they’ll ever need. Serving Massachusetts, Connecticut, New Hampshire, Maine, Rhode Island, and Vermont, Interlock Metal Roofing – New England combines factory-trained installation with decades of local experience to protect and elevate homes throughout the region. Our promise is simple: Never Re-Roof Again.®

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