Metal Shingles Hubbardston, MA Review

Hubbardston, MA

★☆☆☆☆Jonathan and Morgan B.Reviewed September 4, 2020 · via GuildQuality

What was involved in this Interlock® Slate roof installation in Hubbardston, MA?

This project used an Interlock® Slate system in Deep Charcoal on a home in Hubbardston, MA, completed August 18, 2020. The project covered roughly 21 squares of roofing. Jonathan and Morgan B. rated the work 1 out of 5 in an independent survey conducted by GuildQuality on September 4, 2020. Installation Crew scored 3 out of 5. The installation was carried out by Interlock Roofing.

★☆☆☆☆

Jonathan and Morgan B.Hubbardston, MAReview: September 4, 2020 · Completion: August 18, 2020

AI insights

Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

We are happy with the product but concerned about the installation. We have a current issues with how the product was installed which resulted in water damage. At this time although we like the product, we have an issue that prevents us from recommending it to friends. Having a project manager on site the whole time would have made this better. There were communication issues. Part of the sales pitch as that they were diligent in cleaning and they were not. It would have been nice to have the project manager come review upon completion. Some of these issues could have been prevented if they would have came back. The bathroom vent is prime example of this. We are still waiting for a call back on when they will come back out and fix our issues and the vent.

This review was collected by GuildQuality, an independent third-party customer-satisfaction survey firm, on September 4, 2020. View the original survey response.

Detailed Ratings

Likely To Recommend

★☆☆☆☆Strongly disagree

“We are happy with the product but concerned about the installation. We have a current issues with how the product was installed which resulted in water damage. At this time although we like the product, we have an issue that prevents us from recommending it to friends.”

Sales Punctuality

★★★★★Strongly agree

Sales Knowledge

★★★★★Strongly agree

Employees Professionalism

★★★★☆Agree

Communication

★☆☆☆☆Strongly disagree

“There was a language barrier. They ignored what I told them that would prevent further mold in the attic. They did not clean up with the magnet. The first day they did not clean up at all and they knew there were kids in the yard. The last day we had to clean up as much of not more than them.”

Installation Crew

★★★☆☆Neutral

“I think that they were pretty professional. They had to go get some more materials. I think the organization was not the best. Their professionalism is average.”

Quality Of Materials

★★★★☆Agree

Quality Of Workmanship

★★☆☆☆Disagree

“We have a leak. Some of the workmanship is faulty.”

Clean & Safe

★☆☆☆☆Strongly disagree

“We personally have picked up over 100 nails. We have picked up 20-30 shards of metal. We have asked them to run the magnet over the yard. There are hundreds of nails around our picnic table. Everyday we had to pick up.”

Professional Completion

★☆☆☆☆Strongly disagree

“The process took a little longer than quoted, but we understand that. The roof is still leaking, and we have yet to hear back from them on a resolution. We have ventilation issues. One fell off and then other is not installed properly.”

Problem Resolution

★☆☆☆☆Strongly disagree

“The language barrier caused issues with the resolution. I had to call Navarre back to sit with the crew.”

Schedule

★★★★★Strongly agree

About Interlock Metal Roofing (New England) Inc.

Interlock Metal Roofing (New England) Inc. is the official and exclusive installer of the Interlock® Lifetime Roofing System across the Northeast. Headquartered in Walpole, Massachusetts, our team has been trusted by New England homeowners since 1999 to deliver premium, worry-free metal roofs built for coastal salt air, heavy snow loads, ice dams, and rapid freeze-thaw cycles. We specialize in heavy-gauge aluminum (and solid copper) Interlock® roofing profiles that replicate the beauty of Slate, Cedar Shingle, Shake, Mediterranean Tile, and Standing Seam — all engineered to last a lifetime with low maintenance and exceptional energy efficiency. Every system is solar-compatible and backed by a Lifetime Limited Warranty, giving homeowners the last roof they’ll ever need. Serving Massachusetts, Connecticut, New Hampshire, Maine, Rhode Island, and Vermont, Interlock Metal Roofing – New England combines factory-trained installation with decades of local experience to protect and elevate homes throughout the region. Our promise is simple: Never Re-Roof Again.®

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