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Metal Shingles Medford, MA Review

Medford, MA

What was involved in this Interlock® Slate roof installation in Medford, MA?

This project used an Interlock® Slate system in Deep Charcoal on a home in Medford, MA, completed August 3, 2017. The project covered roughly 26 squares of roofing. Daniel and Barbara L. rated the work 4 out of 5 in an independent survey conducted by GuildQuality on September 20, 2017. Likely To Recommend scored 4 out of 5, with the homeowner noting: “They need to be aware that they have to take responsibility for the customers home and belongings.” The installation was carried out by Interlock Roofing.

★★★★☆
AI insights
Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

They need to be aware that they have to take responsibility for the customers home and belongings. They could have improved on their customer service and they could have come more prepared. They kept calling wanting to start the project over and over but I could not let them start until my chimneys were done. They need to be prepared when they come to do a job.

This review was collected by GuildQuality, an independent third-party customer-satisfaction survey firm, on September 20, 2017. View the original survey response.

Detailed Ratings

Sales Punctuality

★★★★★Strongly agree

Sales Knowledge

★★★★★Strongly agree

Communication

★★★★☆Agree

Installation Crew

★☆☆☆☆Strongly disagree
“The job site gentleman was not always here and they did not understand English.”

Quality Of Materials

★★★★★Strongly agree

Quality Of Workmanship

★★★★★Strongly agree

Clean & Safe

★★☆☆☆Disagree
“They did not clean up.”

Professional Completion

★★★★☆Agree

Problem Resolution

★★★★☆Agree

Likely To Recommend

★★★★☆Agree
“They need to be aware that they have to take responsibility for the customers home and belongings.”

About Interlock Metal Roofing (New England) Inc.

Interlock Metal Roofing (New England) Inc. is the official and exclusive installer of the Interlock® Lifetime Roofing System across the Northeast. Headquartered in Walpole, Massachusetts, our team has been trusted by New England homeowners since 1999 to deliver premium, worry-free metal roofs built for coastal salt air, heavy snow loads, ice dams, and rapid freeze-thaw cycles. We specialize in heavy-gauge aluminum (and solid copper) Interlock® roofing profiles that replicate the beauty of Slate, Cedar Shingle, Shake, Mediterranean Tile, and Standing Seam — all engineered to last a lifetime with low maintenance and exceptional energy efficiency. Every system is solar-compatible and backed by a Lifetime Limited Warranty, giving homeowners the last roof they’ll ever need. Serving Massachusetts, Connecticut, New Hampshire, Maine, Rhode Island, and Vermont, Interlock Metal Roofing – New England combines factory-trained installation with decades of local experience to protect and elevate homes throughout the region. Our promise is simple: Never Re-Roof Again.®

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