Metal Shingles Melrose, MA Review

Melrose, MA

★★★★☆Mark and Alison D.Reviewed June 17, 2015 · via GuildQuality

What was involved in this Interlock® Slate roof installation in Melrose, MA?

This project used an Interlock® Slate system in Black on a home in Melrose, MA, completed May 13, 2015. The project covered roughly 26 squares of roofing. Mark and Alison D. rated the work 4 out of 5 in an independent survey conducted by GuildQuality on June 17, 2015. Quality Of Workmanship scored 4 out of 5, with the homeowner noting: “We had some major issues along the way.” The installation was carried out by Interlock Roofing.

★★★★☆

Mark and Alison D.Melrose, MAReview: June 17, 2015 · Completion: May 13, 2015

AI insights

Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

I would apprehensively recommend them. Communication between the sales expectations and delivery was poor, which resulted in a major issue for us. I think communication on site during the initial installation was poor, which also resulted in a major issue for us.

This review was collected by GuildQuality, an independent third-party customer-satisfaction survey firm, on June 17, 2015. View the original survey response.

Detailed Ratings

Sales Punctuality

★★★★★Strongly agree

Sales Knowledge

★★★★★Strongly agree

Employees Professionalism

★★★★☆Agree

Communication

★★★★☆Agree

Installation Crew

★★★☆☆Neutral

“When you mention my name they will know about me. I had a major issue during the installation. The communication of the foreman and the crew was poor and it resulted in a significant issue for us.”

Quality Of Materials

★★★★☆Agree

Quality Of Workmanship

★★★★☆Agree

“We had some major issues along the way.”

Clean & Safe

★★★★☆Agree

Professional Completion

★★★☆☆Neutral

“That is odd for me. There are too separate questions here. I am satisfied with the result. I was not satisfied with the process leading to the result.”

Problem Resolution

★★★★☆Agree

Schedule

★★★★☆Agree

“The schedule took an extra 2 months to complete. When we agreed to certain things, they showed up when they said they would show up.”

About Interlock Metal Roofing (New England) Inc.

Interlock Metal Roofing (New England) Inc. is the official and exclusive installer of the Interlock® Lifetime Roofing System across the Northeast. Headquartered in Walpole, Massachusetts, our team has been trusted by New England homeowners since 1999 to deliver premium, worry-free metal roofs built for coastal salt air, heavy snow loads, ice dams, and rapid freeze-thaw cycles. We specialize in heavy-gauge aluminum (and solid copper) Interlock® roofing profiles that replicate the beauty of Slate, Cedar Shingle, Shake, Mediterranean Tile, and Standing Seam — all engineered to last a lifetime with low maintenance and exceptional energy efficiency. Every system is solar-compatible and backed by a Lifetime Limited Warranty, giving homeowners the last roof they’ll ever need. Serving Massachusetts, Connecticut, New Hampshire, Maine, Rhode Island, and Vermont, Interlock Metal Roofing – New England combines factory-trained installation with decades of local experience to protect and elevate homes throughout the region. Our promise is simple: Never Re-Roof Again.®

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