Metal Shingles Wilbraham, MA Review

Wilbraham, MA

★★★☆☆Timothy (Tim) and Jacquelyn M.Reviewed May 17, 2022 · via GuildQuality

What was involved in this Interlock® Slate roof installation in Wilbraham, MA?

This project used an Interlock® Slate system in Deep Charcoal on a home in Wilbraham, MA, completed April 22, 2022. The project covered roughly 54 squares of roofing. Timothy (Tim) and Jacquelyn M. rated the work 3 out of 5 in an independent survey conducted by GuildQuality on May 17, 2022. Quality Of Workmanship scored 3 out of 5, with the homeowner noting: “They re-painted something the wrong color blue. I had the correct color if they had just asked.” The installation was carried out by Interlock Roofing.

★★★☆☆

Timothy (Tim) and Jacquelyn M.Wilbraham, MAReview: May 17, 2022 · Completion: April 22, 2022

AI insights

Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

They need a project manager on-site somewhere in the process. Feedback for #1 - We are happy with the product, but not happy with the process in terms of zero communication after they started working on the roof. No one spoke English.

This review was collected by GuildQuality, an independent third-party customer-satisfaction survey firm, on May 17, 2022. View the original survey response.

Detailed Ratings

Likely To Recommend

★★★☆☆Neutral

Sales Punctuality

★★★★★Strongly agree

Sales Knowledge

★★★★★Strongly agree

Employees Professionalism

★★★★★Strongly agree

Communication

★☆☆☆☆Strongly disagree

“We didn't know what was going on the entire time.”

Installation Crew

★★★★★Strongly agree

Quality Of Materials

★★★★★Strongly agree

Quality Of Workmanship

★★★☆☆Neutral

“They re-painted something the wrong color blue. I had the correct color if they had just asked.”

Clean & Safe

★★★★★Strongly agree

Professional Completion

★★★★☆Agree

Problem Resolution

★★★☆☆Neutral

“We had some finish issues that had nothing to do with the roof. Also, we had a gutter cover product was installed on the old roof, but it was brand new. They said it wouldn't be a problem, but they had to retrofit it, so the warranty is now null and void.”

Schedule

★★★★★Strongly agree

Photos From This Project

Real photos of this exact installation in Wilbraham, MA from the Interlock® photo gallery.

Single-story ranch home with Interlock deep charcoal aluminum slate metal roof, red cedar shingle siding, white trim, and brick chimneys in Wilbraham, MA.

Front elevation

About Interlock Metal Roofing (New England) Inc.

Interlock Metal Roofing (New England) Inc. is the official and exclusive installer of the Interlock® Lifetime Roofing System across the Northeast. Headquartered in Walpole, Massachusetts, our team has been trusted by New England homeowners since 1999 to deliver premium, worry-free metal roofs built for coastal salt air, heavy snow loads, ice dams, and rapid freeze-thaw cycles. We specialize in heavy-gauge aluminum (and solid copper) Interlock® roofing profiles that replicate the beauty of Slate, Cedar Shingle, Shake, Mediterranean Tile, and Standing Seam — all engineered to last a lifetime with low maintenance and exceptional energy efficiency. Every system is solar-compatible and backed by a Lifetime Limited Warranty, giving homeowners the last roof they’ll ever need. Serving Massachusetts, Connecticut, New Hampshire, Maine, Rhode Island, and Vermont, Interlock Metal Roofing – New England combines factory-trained installation with decades of local experience to protect and elevate homes throughout the region. Our promise is simple: Never Re-Roof Again.®

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