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Metal Shingles Minneapolis, MN Review

Minneapolis, MN

★★☆☆☆Oliver and Bonnie F.Reviewed June 16, 2017 · via GuildQuality

What was involved in this Interlock® Slate roof installation in Minneapolis, MN?

This project used an Interlock® Slate system in Tile Red on a home in Minneapolis, MN, completed May 30, 2016. The project covered roughly 16 squares of roofing. Oliver and Bonnie F. rated the work 2 out of 5 in an independent survey conducted by GuildQuality on June 16, 2017. Likely To Recommend scored 2 out of 5. The installation was carried out by Interlock Roofing.

★★☆☆☆
Oliver and Bonnie F.Minneapolis, MNReview: June 16, 2017 · Completion: May 30, 2016
AI insights
Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

We love the roof, its high quality and was installed very well. However, the actual process of getting the roof was kind of painful because the communication was not good. We feel the contractor in Minnesota is completely over worked. They don't have an office or office personnel to handle any questions or concerns, you actually have to speak to the installer for any questions and he cant answer questions efficiently or in a timely manner due to working on other homes and traveling. We sent a letter to the company saying that they need to improve the customer service. We would have loved to recommend them, but the communication problem is keeping us from doing that. Interock Roofing needs to improve on their communication and customer service.

This review was collected by GuildQuality, an independent third-party customer-satisfaction survey firm, on June 16, 2017. View the original survey response.

Detailed Ratings

Sales Punctuality

★★★★★Strongly agree

Sales Knowledge

★★★★☆Agree

Employees Professionalism

★★★★☆Agree

Communication

★☆☆☆☆Strongly disagree
“We love the roof, its high quality and was installed very well. However, the actual process of getting the roof was kind of painful because the communication was not good. We feel the contractor in Minnesota is completely over worked. They don't have an office or office personnel to handle any questions or concerns, you actually have to speak to the installer for any questions and he cant answer questions efficiently or in a timely manner due to working on other homes and traveling. We sent a letter to the company saying that they need to improve the customer service. We would have loved to recommend them, but the communication problem is keeping us from doing that.”

Installation Crew

★★★★★Strongly agree

Quality Of Materials

★★★★★Strongly agree

Quality Of Workmanship

★★★★★Strongly agree

Clean & Safe

★★★★★Strongly agree

Professional Completion

★★★★★Strongly agree

Problem Resolution

★☆☆☆☆Strongly disagree
“One of the things that actually came up and its a lesson learned. They came to us and gave the quote and then installed the roof, and then afterwards they tell us that our chimney needs to be re-tucked. But since we have a metal roof it can't be fixed easily. It took us a while to find someone who could work on it since we have a new roof. We asked for recommendations and didn't get any information. It took us 8 weeks to hear anything after installation. We wish they would have told us to fix the chimney first and then fix the roof vs them doing the roof first and then telling us about the chimney.”

Schedule

★★★★☆Agree

Likely To Recommend

★★☆☆☆Disagree
“We love the roof, its high quality and was installed very well. However, the actual process of getting the roof was kind of painful because the communication was not good. We feel the contractor in Minnesota is completely over worked. They don't have an office or office personnel to handle any questions or concerns, you actually have to speak to the installer for any questions and he cant answer questions efficiently or in a timely manner due to working on other homes and traveling. We sent a letter to the company saying that they need to improve the customer service. We would have loved to recommend them, but the communication problem is keeping us from doing that.”

About Interlock Industries (Midwest) Inc.

Interlock Metal Roofing – Wisconsin is the official and exclusive installer of the Interlock® Lifetime Metal Roofing System across Wisconsin and the Upper Midwest. Operating as Interlock Industries (Midwest) Inc., our team has proudly served Midwest homeowners since 2001, delivering premium, worry-free metal roofing built to outperform traditional asphalt and wood in the region’s demanding weather. We specialize in heavy-gauge aluminum (and solid copper) Interlock® roofing profiles that capture the look of Slate, Cedar Shingle, Shake, Mediterranean Tile, and Standing Seam — engineered for Wisconsin’s snow loads, ice, hail, high winds, and freeze-thaw cycles. Every Interlock roof is lightweight, energy-efficient, solar compatible, and backed by a Lifetime Limited Warranty for true long-term peace of mind. From Milwaukee and Madison to communities throughout the state, Interlock Metal Roofing – Wisconsin combines factory-trained installation with deep regional experience to deliver the last roof you’ll ever need — and the simple promise behind every Interlock system: Never Re-Roof Again.®

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