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Metal Shingles St Paul, MN Review

St Paul, MN

★★★☆☆Gary and Kelli F.Reviewed June 28, 2017 · via GuildQuality

What was involved in this Interlock® Slate roof installation in St Paul, MN?

This project used an Interlock® Slate system in Deep Charcoal on a home in St Paul, MN, completed November 30, 2016. The project covered roughly 18 squares of roofing. Gary and Kelli F. rated the work 3 out of 5 in an independent survey conducted by GuildQuality on June 28, 2017. Quality Of Materials scored 5 out of 5, with the homeowner noting: “At this point yes. Not enough time to judge long term yet.” The installation was carried out by Interlock Roofing.

★★★☆☆
Gary and Kelli F.St Paul, MNReview: June 28, 2017 · Completion: November 30, 2016
AI insights
Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

I like the roof. The management of the project was not up to high standards. That would be my hesitation in recommending the company. I think I have already said most of it above. Communication and follow-up need improvement.Also, I was told that I would get a $500 discount for having a sign in the yard. It was not on the invoice and when I asked I just got verbal assurance that the discount was in the pricing. Not sure I believe that, and I am a pretty trusting person. Also, delivery of the sign was slow and after being up for months no one ever came to remove it. I took it out of the ground and called to have someone come and pick it up. No one ever came.

This review was collected by GuildQuality, an independent third-party customer-satisfaction survey firm, on June 28, 2017. View the original survey response.

Detailed Ratings

Sales Punctuality

★★★★☆Agree

Sales Knowledge

★★★★☆Agree
“He indicated that we would have shingles on the whole roof and that turned out not to be true. Part of the roof has only sheeting.”

Employees Professionalism

★★★☆☆Neutral
“The roofers were great. The project supervisor left something to be desired in terms of useful and timely communication.”

Communication

★★★☆☆Neutral
“See above”

Installation Crew

★★★★★Strongly agree

Quality Of Materials

★★★★★Strongly agree
“At this point yes. Not enough time to judge long term yet”

Quality Of Workmanship

★★★★★Strongly agree

Clean & Safe

★★★☆☆Neutral
“During the installation it was OK. It snowed the next day. I was told that they would be back in spring to clean up scraps of metal, nails, etc. They never came and there were quite a few pieces laying around.”

Professional Completion

★★★★☆Agree
“It was completed. It looks fine. Again, the professionalism of the communication was lacking.”

Problem Resolution

★★☆☆☆Disagree
“I had some questions along the way and timeliness of communication was poor. I was told that one section of the roof was too flat for shingles after I was told it was not too flat. I never felt satisfied that it really is too flat and I think it was done that way just to save material. I never saw an inspector to confirm that it was too flat. It had shingles on it before and was approved. Not happy with that.”

Schedule

★★★★☆Agree
“It took quite a bit longer to start than originally promised. They said that there was an unexpected need to back up a crew at another location which delayed them. I was not told this until I called to inquire myself. Again, communication was not optimal.”

Likely To Recommend

★★★☆☆Neutral
“I like the roof. The management of the project was not up to high standards. That would be my hesitation in recommending the company.”

About Interlock Industries (Midwest) Inc.

Interlock Metal Roofing – Wisconsin is the official and exclusive installer of the Interlock® Lifetime Metal Roofing System across Wisconsin and the Upper Midwest. Operating as Interlock Industries (Midwest) Inc., our team has proudly served Midwest homeowners since 2001, delivering premium, worry-free metal roofing built to outperform traditional asphalt and wood in the region’s demanding weather. We specialize in heavy-gauge aluminum (and solid copper) Interlock® roofing profiles that capture the look of Slate, Cedar Shingle, Shake, Mediterranean Tile, and Standing Seam — engineered for Wisconsin’s snow loads, ice, hail, high winds, and freeze-thaw cycles. Every Interlock roof is lightweight, energy-efficient, solar compatible, and backed by a Lifetime Limited Warranty for true long-term peace of mind. From Milwaukee and Madison to communities throughout the state, Interlock Metal Roofing – Wisconsin combines factory-trained installation with deep regional experience to deliver the last roof you’ll ever need — and the simple promise behind every Interlock system: Never Re-Roof Again.®

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