Projects ↗Let’s talk roofing ↗Search
Interlock RoofingA better roof starts with a little exploration.
Contemporary home with Interlock roofing
Made to belong.
Built to endure.See it on a home ↗
THE INTERLOCK COLLECTION
Talk to a roofing specialist
1 866 733 5811 ↗Never Re-Roof Again.®
Verified homeowner review

Metal Shingles Troutdale, OR Review

Troutdale, OR

★★★★☆Laura S.Reviewed January 9, 2018 · via GuildQuality

What was involved in this Interlock® Cedar Shingle roof installation in Troutdale, OR?

This project used an Interlock® Cedar Shingle system in Weathered on a home in Troutdale, OR, completed December 12, 2017. The project covered roughly 21 squares of roofing. Laura S. rated the work 4 out of 5 in an independent survey conducted by GuildQuality on January 9, 2018. Likely To Recommend scored 4 out of 5, with the homeowner noting: “I would recommend their products but I would let them know of the issues I ran into when it came to the install.” The installation was carried out by Interlock Roofing.

★★★★☆
Laura S.Troutdale, ORReview: January 9, 2018 · Completion: December 12, 2017
AI insights
Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

I would recommend their products but I would let them know of the issues I ran into when it came to the install. They need to improve on their poor communication about material delivery date, installation date and any other issues that may arise during a customer's project. Angela the project manager or scheduler did not communicate well with me during the project.

This review was collected by GuildQuality, an independent third-party customer-satisfaction survey firm, on January 9, 2018. View the original survey response.

Detailed Ratings

Sales Punctuality

★★★★★Strongly agree

Sales Knowledge

★★★★★Strongly agree

Employees Professionalism

★★★☆☆Neutral
“It was poor communication in regards to being respectful of my time or my concerns and needs.”

Communication

★★☆☆☆Disagree
“They did not effectively communicate with me about varies issues during the process.”

Installation Crew

★★★☆☆Neutral
“They could not do their job due material not being available when project started.”

Quality Of Materials

★★★★★Strongly agree

Quality Of Workmanship

★★☆☆☆Disagree
“The material were not there when the project started and due to this I ended up with a water leak because it was not water tight like he told me. The skylight leaked and they had to come replace it.”

Clean & Safe

★★★★★Strongly agree

Professional Completion

★★★☆☆Neutral
“I feel they handled the project in a non professional manner because the communication was lacking during the project. It took a long time to complete the project due to materials not being available when they started the project.”

Problem Resolution

★★☆☆☆Disagree
“When there was a issue or problem they were not able to get a hold of anyone right away. They would just show up and not call me to let me know they were coming. I did not hear from anyone to find out about the water damage. I had to contact them through emails a few times to get results.”

Schedule

★☆☆☆☆Strongly disagree
“I was schedule to have my roof installed in February but no one called to tell me it was going to be a delay. I only received a gift card in the mail saying it was going to be a delay but no call. I had to call them to find out how long it would take.”

Likely To Recommend

★★★★☆Agree
“I would recommend their products but I would let them know of the issues I ran into when it came to the install.”

About Interlock Metal Roofing (PNW) Inc.

Interlock Metal Roofing (PNW) Inc. is the official installer of the Interlock® Lifetime Roofing System in Oregon and the Pacific Northwest. Based in Portland and serving communities across the Portland Metro, Willamette Valley, Columbia River Gorge, Oregon Coast, and neighboring Washington markets, our team has protected thousands of homes with premium, rust-proof aluminum and solid copper roofing since 1997. We specialize exclusively in Interlock® Lifetime Metal Roofing profiles — Slate, Cedar Shingle, Shake, Mediterranean Tile, and Standing Seam — engineered for the Northwest’s heavy rain, wind, moss growth, and freeze-thaw cycles. Every roof is finished with the Alunar® Coating System for long-term color retention and energy efficiency, and is fully solar compatible. Homeowners choose Interlock Metal Roofing (PNW) Inc. for one reason: worry-free performance that lasts a lifetime. With award-recognized service and fully licensed installation in Oregon and Washington, we deliver the last roof you’ll ever need — backed by a lifetime limited warranty and the promise: Never Re-Roof Again.®

Explore Interlock® in Oregon

More metal roofing in Troutdale, OR →