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Metal Shingles Milwaukee, WI Review

Milwaukee, WI

What was involved in this Interlock® Cedar Shingle roof installation in Milwaukee, WI?

This project used an Interlock® Cedar Shingle system in Black on a home in Milwaukee, WI, completed February 14, 2022. The project covered roughly 12 squares of roofing. Kathleen O. rated the work 3 out of 5 in an independent survey conducted by GuildQuality on March 11, 2022. Quality Of Materials scored 5 out of 5, with the homeowner noting: “It's only been a couple of months.” The installation was carried out by Interlock Roofing.

★★★☆☆
AI insights
Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

They could improve on communication, getting back to me. I got mixed messages with them about installation dates. At one time they were supposed to show up on a Tuesday, then said Wednesday, then it was 3 weeks after that when they showed up. There is horrible communication between the installation people, that call to let you know, and the regional installation manager. He told me I lied, that they weren't supposed to be there that day, so I called corporate, and they said yes, they were. Then they said it would be the next day. I love my roof. Dealing with them was kinda hard.

This review was collected by GuildQuality, an independent third-party customer-satisfaction survey firm, on March 11, 2022. View the original survey response.

Detailed Ratings

Likely To Recommend

★★★☆☆Neutral

Sales Punctuality

★★★★★Strongly agree

Sales Knowledge

★★★★★Strongly agree

Employees Professionalism

★★★★★Strongly agree

Communication

★☆☆☆☆Strongly disagree
“I was promised my roof within 120 days. It wasn't put on, it took almost 4 months. They are not good at communicating and made some promises they didn't keep.”

Installation Crew

★★★★★Strongly agree

Quality Of Materials

★★★★★Strongly agree
“It's only been a couple of months.”

Quality Of Workmanship

★★★★★Strongly agree

Clean & Safe

★★★★☆Agree
“They did leave a couple of items here. They left one of the satellite dishes here and a few scraps. It wasn't major, but I am disabled, so I couldn't carry that dish out of my yard. My neighbor got it for me.”

Professional Completion

★★★★★Strongly agree

Problem Resolution

★★★☆☆Neutral
“Installing it on time was the issues. The installation itself was great. It was a great installation. The product was great, the timeliness was poor. They contacted me in November saying they could do it early, it was supposed to be the middle of December. I didn't get it until the 2nd week of February.”

Schedule

★☆☆☆☆Strongly disagree

About Interlock Industries (Midwest) Inc.

Interlock Metal Roofing – Wisconsin is the official and exclusive installer of the Interlock® Lifetime Metal Roofing System across Wisconsin and the Upper Midwest. Operating as Interlock Industries (Midwest) Inc., our team has proudly served Midwest homeowners since 2001, delivering premium, worry-free metal roofing built to outperform traditional asphalt and wood in the region’s demanding weather. We specialize in heavy-gauge aluminum (and solid copper) Interlock® roofing profiles that capture the look of Slate, Cedar Shingle, Shake, Mediterranean Tile, and Standing Seam — engineered for Wisconsin’s snow loads, ice, hail, high winds, and freeze-thaw cycles. Every Interlock roof is lightweight, energy-efficient, solar compatible, and backed by a Lifetime Limited Warranty for true long-term peace of mind. From Milwaukee and Madison to communities throughout the state, Interlock Metal Roofing – Wisconsin combines factory-trained installation with deep regional experience to deliver the last roof you’ll ever need — and the simple promise behind every Interlock system: Never Re-Roof Again.®

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