Metal Shingles Spruce Grove, AB Review

Spruce Grove, AB

★★★★☆David and Heather E.Reviewed November 7, 2019 · via GuildQuality

What was involved in this Interlock® Slate roof installation in Spruce Grove, AB?

This project used an Interlock® Slate system in Black on a home in Spruce Grove, AB, completed October 25, 2019. The project covered roughly 15 squares of roofing. David and Heather E. rated the work 4 out of 5 in an independent survey conducted by GuildQuality on November 7, 2019. Sales Knowledge scored 5 out of 5, with the homeowner noting: “I would rate him a 4 during the sales and 2 afterwards. I tried to contact him afterward and he didn't get back to me.” The installation was carried out by Interlock Roofing.

★★★★☆

David and Heather E.Spruce Grove, ABReview: November 7, 2019 · Completion: October 25, 2019

AI insights

Cleanliness & Site ManagementWork Quality & CraftsmanshipStaff Professionalism & CourtesyMaterials & Product Quality

Their communication fell short of my expectations. We didn't know a timeline. When they dropped off the roofing materials, I assumed it would start within a couple of days and it wasn't until a couple of weeks. Everything was left out in the rain. The guys coming to install the roof gave us a 12 hours warning before they showed up. Because of the timing of everything, I was away that weekend and my husband had our kids to deal with so he wasn't checking the phones at 8:00 at night.

This review was collected by GuildQuality, an independent third-party customer-satisfaction survey firm, on November 7, 2019. View the original survey response.

Detailed Ratings

Sales Punctuality

★★★★★Strongly agree

Sales Knowledge

★★★★★Strongly agree

“I would rate him a 4 during the sales and 2 afterwards. I tried to contact him afterward and he didn't get back to me.”

Employees Professionalism

★★★★☆Agree

Communication

★★☆☆☆Disagree

“I spoke with Rodney about it yesterday. The guys that were installing our roof called six times the night before they showed up, and we missed the calls and didn't know they were coming. They called our house phone with no one home, and we didn't know we got calls.”

Installation Crew

★★★★☆Agree

Quality Of Materials

★★★★★Strongly agree

Quality Of Workmanship

★★★★★Strongly agree

Clean & Safe

★★★★★Strongly agree

Professional Completion

★★★★★Strongly agree

Problem Resolution

★★★★☆Agree

“Rodney did phone yesterday, and we had a nice chat about the communication issues.”

Schedule

★★★☆☆Neutral

“I felt very out of the loop on that portion.”

Likely To Recommend

★★★★☆Agree

About Interlock Metal Roofing (Alberta) Ltd.

Interlock Metal Roofing (Alberta) Ltd. has proudly served homeowners across Southern Alberta since 1999, providing durable and energy-efficient aluminum roofing systems designed for the Prairies’ wide range of weather conditions. From Red Deer to Calgary, Lethbridge, and Medicine Hat, our roofs are engineered to withstand hail, wind, and snow—while enhancing the look and long-term value of your home. As part of one of Canada’s leading metal roofing installers, we’re committed to sustainable craftsmanship, professional installation, and a lifetime of protection backed by an industry-leading warranty.

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